Welcome to ELEVATE UNIFIED COMMUNICATIONS
Go beyond
business phone service
ELEVATE UNIFIED COMMUNICATIONS, delivers a robust unified communications experience with phone service, video conferencing, chat, business SMS, file management, and more.
ELEVATE UNIFIED COMMUNICATIONS
Elevate Your Business Communication
With Elevate, you get the essential tools you need to create a consistent, secure, and scalable communication experience — from VoIP and PBX systems to surveillance and access control.
BUSINESS PHONE
Highly reliable cloud-based phone system with 90+ calling features, crystal clear call quality and HD voice.
VIDEO CONFERENCING
Securely meet face-to-face with your employees and customers from anywhere with up to 3 video feeds.
TEAM CHAT
Bring your teams together and quickly communicate with coworkers from any device.
FILE MANAGEMENT
Share and collaborate on files securely from any location with real-time backup and restore.
Benefits
The Benefits of Wherever, Whenever Communication
INCREASED FLEXIBLITY & PRODUCTIVITY
Elevate enables workers to collaborate from anywhere, on any device.
HIGH RELIABILITY
Elevate delivers 99.999% reliability, so you’re never out of touch.
LOWER COSTS
No phone system hardware to buy, install, manage, upgrade, or replace.
SIMPLIFIED SCALING & MANAGEMENT
Elevate scales according to the needs of any business.
BUSINESS CONTINUITY
Elevate keeps businesses connected and running even if the power goes out.
Elevate Keeps Teams Connected Anywhere, Anytime
DESKTOP APP
The Elevate Desktop App allows users to place calls, chat, host or join a video conference, and share files right from their Mac or PC.
MOBILE DEVICE
Seamlessly switch your workspace to any Apple or Android smart device with the Elevate Mobile App.
DESK PHONE
Pre-configured phones connect to the feature- rich Elevate service wherever they’re plugged in.
ELEVATE UNIFIED COMMUNICATIONS
Fully Integrated with Microsoft Teams
POWERFUL PHONE SYSTEM
Our advanced cloud-based phone system sits directly inside Teams with no extra license needed.
SINGLE APP EXPERIENCE
Give users a single Teams app for all their communication and collaboration tools.
ADVANCED FEATURES
Features like call queues, SMS, monitor, whisper, and barge optimize call handling directly inside Teams.
Additional Features Available with Ansatel
ARCHIVING
Securely back up your organization’s phone calls, meetings, chats and SMS conversations.
COMPANY MESSAGING
Give customers the ability to conveniently communicate with your business via SMS, MMS, and phone.
TOLL-FREE CALLING
Save time and money with one consolidated bill, flat rate pricing, and shared minutes across users.
LEARN MORE ABOUT CONTACT CENTER
More responsive customer care with integrated Elevate and Contact Center
ALL-IN-ONE PLATFORM
One seamless cloud solution with a single user interface merging employee productivity with omnichannel customer engagement.
A MORE INFORMED ORGANIZATION
A singular platform helps businesses cut hold times, increase call effectiveness, and improve employees’ ability to resolve issues quickly.
Contact Center
Contact Center for Wherever, Whenever Customer Engagement
With our Contact Center solution, you can differentiate from the competition where it matters most – the customer experience.
Being able to give your customers a seamless experience when they reach out to your business is a huge competitive advantage. With the right contact center software, you have the power to create efficient interactions, meaningful insights, productive teams, and an overall superior customer experience. All this adds up to a sustainable boost to your bottom line.
Businesses of all sizes, budgets, and industries can finally take advantage of the benefits of offering a superior customer experience. Move your Contact Center to the cloud and experience a highly reliable, secure, and full-featured solution that can be up and running in days, not months. With Contact Center, more responsive, informed, and positive customer experiences are in your future.
Services (CCaaS)
The Benefits of Contact Center Software as a Service (CCaaS)
CUSTOMER-CENTRIC FOCUS
Handle customer inquiries through their preferred channels (voice, email, or chat).
SMART ROUTING
Get customers to the right customer care professionals at the right time – every time.
INCREASED INTERACTIVITY
IVRs help customers self-serve, and integrations extend contact center capabilities.
IN-DEPTH INSIGHTS
Real-time and historical data improves performance, now and into the future.
Outstanding Outreach
Enhance audience engagement with multichannel outreach capabilities.
Technology that Lets Your Business Offer Superior CX - Right Now
Integrations Toolbox
Integrate with popular (or custom) productivity tools, with support for leading CRM systems, plus a set of open APIs.
Unified Presence & Status
Let others see when users are handling customer calls. Let frontline users see who’s available to chat, talk, and meet while on calls.
AI-Powered Analysis
Search call recordings by sentiment and keywords to focus supervisors on the conversations and topics that matter.
Optimized Workforce
Agents can work anywhere, meaning a greater talent pool. You can recruit the very best agents – regardless of location.
LEARN MORE ABOUT ELEVATE
Greater Employee Productivity and Customer Experiences with integrated Elevate and Contact Center
ALL-IN-ONE PLATFORM
One seamless cloud solution with a single user interface merging employee productivity with omnichannel customer engagement.
ADVANCED CALL HANDLING
Access advanced call capabilities within Elevate including Dialout, Callbacks, Relevant Caller Information, and Call Classifications.
GREATER FLEXIBILITY
Effortlessly give Elevate users access to call queues without needing to onboard them to a different application.
Archiving
Store, Search, and Retrieve Business Communications
Securely back up your organization’s phone calls, meetings, chats, and customer interactions so the information is easy to find whenever it’s needed.
Businesses’ day-to-day communications are enriched with valuable knowledge, IP, and insights. Whether it’s interactions with your customers and prospects, dialogues between your company’s employees, or conversations with 3rd party stakeholders, they hold are substantial business value, and potentially business risks. Archiving allows organizations to better manage, analyse, and govern these interactions.
Archiving automatically collects and preserves electronic communications such as voice calls, chats, SMS, video meetings, and email from your end-user channels and stores these items in a separate, centralized location.
This provides continuous historical access to your communications with intuitive unified search, preview, playback, exporting, and reporting functionality across all channels in a single, secure, and encrypted platform. Data retention durations are configurable based on business needs.
The Benefits of Archiving for Every Business: Find Information When You Need It
Automatically preserve, search and retrieve your critical business communications, so you can easily:
ADDRESS DISPUTES AND COMPLAINTS
ENHANCE FRONTLINE USER PERFORMANCE
MAINTAIN KNOWLEDGE AND CONTINUITY
Lower the burden on your operations, compliance and legal teams by enabling fast, powerful search and retrieval:
ADHERE TO COMPLIANCE
SATISFY LEGAL OBLIGATIONS
GET DATA INTELLIGENCE AND INSIGHTS
Automatically Capture and Archive All Your Communication Data
VOICE
Call logs, phone call recordings, voicemail recordings, voicemail transcriptions, associated meta-data
CHAT
Team and customer chat messages, attachments, reactions/ 'likes', GIFs, images, emojis, etc.
SMS
SMS messages and images
MEETIINGS
Meeting logs, recordings, public chat and notes
ELEVATE UNIFIED COMMUNICATIONS
Add Archiving to Elevate and Contact Center
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Get Archiving with Elevate, our premier cloud communication solution for businesses of all sizes. See our plans and pricing.
LEARN MORE ABOUT ELEVATE >
Get Archiving with Contact Center and enable your business to expertly manage customer interactions. See our plans and pricing.
LEARN MORE ABOUT CONTACT CENTER >
